FAQ's

Caroline's Kombi frequently asked questions.

Wondering how Caroline’s Kombi works ? We’ve put together the most common questions our customers tend to ask and provided all the answers. If your question isn’t listed below, feel free to get in touch with Caroline who will be very happy to have a chat.

caroline@cktours.nz

Our frequently asked questions

How many people can your van hold?

The vans are named after  Caroline’s  Mum and Aunt who were both Australian. They had a great passion for life and would love it that we have two vans named after them . So the vans are called Judy and Moira- both Bondi chicks!!

The Kombi Vans seat seat six people each, for a personable tour. If you are looking to book the whole van for a wedding or corporate event, we can take up to 7 people.

Do you offer Gift Certificates?

We love being part of a great gift idea for an individual.

You can click the purchase gift certificate button to be able to purchase our experiences as gifts.

Do you allow kids 0-4 years old?

We love kids in this age range. That being said we do have other passengers on our tours and we want to respectful of them. In order to accommodate we ask that you reserve the whole van by contacting us directly.

Will there be much walking on the tours?

On the sightseeing and food tours there will be a small amount of walking. We do a beautiful walk through a forest on some of the tours so there is a walk way that has a slight incline but this is only for about 5 mins- we will be there to help anyone who needs assistance.

Will there be bathroom stops on the way?

Yes, there will a chance to stop at bathroom amenities on the tours.

Do you offer private tours?

We sure do!  You can e-mail us direct for a Custom Tour or please select book now to see what tours we have  available.

I booked a tour and need to reschedule or cancel. What do I do?

Cancellation Policy

To cancel your reservation please email us directly (caroline@cktours.nz). If we receive your cancellation 48 hours before the start of the tour you can expect a full refund. If it is cancelled less than 48 hours before the start of the tour no refund will be provided. We do understand there are situations beyond peoples control such as air travel delays, traffic, etc. We will accommodate to allow people to move their reservation if possible.

Safety is important . What does Caroline's Kombi do regarding this?

Your safety is a priority for us.

Murray and Caroline are the owners  and the drivers . We both hold a  small passenger service license and we have been police vetted. We also hold all the necessary NZTA documentation.

Our Kombis are also regularly checked by the Kombi specialists Mark and Tony from the Metric Nut.

We have seat belts for all our passengers which are to be worn are all times.

At the beginning of our tours we give you a safety run down.

 

Where does the tour start and end?

We will be located close to the city, on the road just outside the Christchurch Museum.

Our Kombi’s are very easy to see as they are mint green and with white roof! If you are staying in the city , it is easy to walk to the Christchurch museum. Address is Rolleston Ave, Christchurch.

If you have booked a private tour the pick up and drop off can be privately arranged so please let us know.

Can you bring your dog along for a ride?

This one is more for the locals….we love dogs and we know they can be special companions for people .That being said we do have other passengers and we want to respectful of them. In order to accommodate you, please contact us directly.

Can I rent the Kombi out to drive myself?

Caroline and Murray are fully  licensed to drive the Kombis and we are the drivers.  It is the best feeling to be on holiday to just sit back and relax and let someone like us to do the driving.

If you are looking to rent a Kombi there are other companies  that do this , so please call them to help you.

Do you cater for dietary requirements

We sure do!  We totally understand that we will have guests who may be allergic to types of food as well as having gluten free and vegan free guests too.

We can easily cater for this, so please let us know when you book so we can make sure we have everything covered to make your experience the best!

Do you do airport transfers?

Arriving and leaving a city can be exciting and exhausting at the same time! As a family we know trying to find transport to accommodate more than 4 people, can be challenging.

Our kombis, Judy and Moira, are big and spacious so come aboard with us. You will have a bit of fun along the way in the iconic Kombi and arrive at your destination safely.

Please email us directly with your request?

Go on! Get in touch with us today!

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